How do I report a maintenance issue?
If you’re experiencing a maintenance issue in your home, please call the maintenance office at 907-869-3032, select option 1, then follow the prompts. If you have a Permission to Enter form on file, you can submit an Online Maintenance Request.
Where can I find the rules and regulations for my community?
The Tenant Guide outlines the community guidelines for North Haven Communities.
Are there any special safety features or tips about my home or community I should know about?
We have put together a
short video highlighting fire, child, water and neighborhood
Click Here to watch the video
How do I contact my community office?
Are pets allowed?
Yes, we gladly welcome four-legged family members at North Haven Communities! Please refer to the Pet Addendum or Section 4 of the Tenant Guide for more information about our pet policy and restricted breeds. There is a limit of two pets per household.
How do I submit requests to alter my home?
North Haven Communities
allows limited modifications within the homes.
For information on approved colors for paint modifications, review our Paint Policy (effective date 2/9/2018) and Section 6.9 Painting in the Tenant Guide. If you want to install a fence, residents need to contact their Community Manager and complete the application process. For other modification requests, please complete and submit a Home Improvement Request Form to your community office.
When can I expect the trash to be picked up?
Trash is picked up every Friday.
When is the grass cut?
Grass is cut on Mondays, Wednesdays, and Fridays.
Is renter’s insurance mandatory?
Although it's not
required, we highly encourage residents to have personal renter's
insurance. For a list of insurance providers, click
Am I allowed to run a business from my home?
Please contact your North Haven Community Office and the Garrison’s Legal Office to determine the procedures on receiving approval for commercial enterprises. Home-based businesses must be in compliance with AR 210-7, AR210-50. NHC’s Tenant Guide will provide general information in Section 2.14 Commercial Enterprises Policy.
Are guests allowed to stay with me?
The service member is responsible for his or her guests, family members, and any other persons related to or affiliated with the household. Residents must fill out a Guest Registration Form for all guests staying more than seven days, but less than 29 days. No guest or visitor may stay in the home for more than 30 days without the expressed written consent of North Haven Communities.
I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?
When residents are planning to be away from their home for more than seven days, they must notify their community center in advance by completing an I’ll Be Back form and include a local emergency contact.
What is the process to escalate a concern related to my home or community?
North Haven Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns.
Tell us how we're doing!
Our team is committed to
providing you with great customer service and community programs.
Feedback you provide through Insite™ surveys help us make
improvements that are important to you. Please take a few
moments to provide us with feedback about services received from
our leasing, maintenance and community teams. We also
encourage you to share your ideas and suggestions to improve
services and enhance community activities and programs.
Please follow the appropriate links referencing the type of service you’ve most recently experienced.
You’re looking for a home, we would love to hear how we can help.
Getting settled in after you've just moved can be stressful. Tell us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.