Resident Resources

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Community Guidelines & Resources

Where Can I Find the Rules and Regulations for My Community?

The Community Guidelines & Policies outlines the community guidelines for North Haven Communities.

How Do I Contact My Community Office?

Community Office
954B Denali Loop
Fort Greely, AK
Tel 907-318-6543
Select 3

Are pets allowed?

Yes, we gladly welcome four-legged family members at North Haven Communities! Please refer to the Animal Policy or Section 4 of the Tenant Guide for more information about our pet policy and restricted breeds. There is a limit of two pets per household.

US Army Garrison Alaska Pet Policy is here.

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety.
Click Here to watch the video

Am I allowed to run a business from my home?

Please contact your North Haven Community Office and the Garrison’s Legal Office to determine the procedures on receiving approval for commercial enterprises. Home-based businesses must be in compliance with AR 210-7, AR210-50. NHC’s Tenant Guide will provide general information in Section 2.14 Commercial Enterprises Policy.

Are guests allowed to stay with me?

The service member is responsible for his or her guests, family members, and any other persons related to or affiliated with the household. Residents must fill out a Guest Registration Form for all guests staying more than seven days, but less than 29 days. No guest or visitor may stay in the home for more than 30 days without the expressed written consent of North Haven Communities.

I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?

When residents are planning to be away from their home for more than seven days, they must notify their community center in advance by completing an “I’ll Be Back” form and include a local emergency contact.


How Do I Report a Maintenance Issue?

If you are experiencing a maintenance issue in your home, contact the Maintenance Solution Center (MSC) at (907) 290-5214 as soon as possible. For routine service requests, you may also submit your maintenance request online

With the MSC, you can expect: 

  • Upgraded call handling and customer experience
  • US-based representatives with strong facilities knowledge
  • New call back feature offered to avoid wait times
  • Appointment notifications and reminders
  • Superior response and specialized technician assignments
Our experienced customer service agents are available for 19-hours each weekday to assist you with routine, urgent and emergency service requests. When a request occurs on a weekend or after hours, your MSC call will be handled by an automated after-hours service that puts you in direct contact with the technician who will be responding to your urgent or emergency request. Click here for more information on the MSC. 

Don’t forget to download the Lendlease US Communities App and enable notifications to receive an alert when the maintenance technician is on their way to your home!

Are there any DIY home care items available for pick-up by residents?

We are pleased to offer residents a convenient self-help option, where you can pick-up several replacement items for your home. Please call (907) 356-7136 to make an appointment to pick-up DIY home care items at your community office. Office hours are 8 a.m. to 5 p.m. Monday through Friday. Please arrive at your appointed time and note that you will need to show ID and provide us with your North Haven address.

The following items are available for pick-up:

  • Blind Wands
  • Vertical Vanes
  • Light Bulbs
  • Door Stops
  • Gutter Splash Block
  • Stovetop Drip Pans
  • Garbage Disposal Stopper
  • Sink Stopper
  • Refrigerator Water Filter

Are there items residents may borrow to assist with lawn care and snow removal?
Yes, we are pleased to offer the following self-help items for your convenience.

  • Gas Lawn Mower
  • Weed Trimmer w/Battery
  • Snow Shovel
  • Ice Chipper

Borrowed tools must be picked-up at the warehouse and MUST BE RETURNED WITHIN 24 hours so that they can be loaned out to another resident.

Home Alterations

How Do I Submit Requests to Alter My Home?

North Haven Communities allows limited modifications within the homes. For information on approved colors for paint modifications, review our Paint Request From and click here to submit your request electronically. If you want to install a fence, residents need to contact their Community Manager and complete the application process. Additional information regarding fence installation can be found here. For other modification requests, please complete and submit a Home Improvement Request Form to your community office.

Can I install an air conditioner in my home?

You may request to install an air conditioner in your home by completing and submitting the Air Conditioner Installation Request form.

Refuse & Landscaping

When can I expect the trash to be picked up?

Trash is picked up every Friday.

When is the grass cut?

Grass is cut on Mondays, Wednesdays, and Fridays.

Environmental Resources

During your leasing process we provided a Mold 101 Guide that discusses prevention, identification, and the procedure for reporting concerns to your maintenance team. Please immediately notify the Maintenance Solution Center if you discover a leak or suspect water intrusion of any kind in your home. To revisit the guide for prevention and reporting tips, please click here.

Additionally, click here to revisit the EPA’s Lead Based Paint brochure provided with your lease packet.

Departing Residents

I'm moving. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Common Questions

Is Renter’s Insurance Mandatory?

Beginning July 15, 2023, renters insurance is required at time of move-in or lease renewal, and must be maintained at all times during residency with North Haven Communities at the expense of the resident. Renter's insurance protects you from claims for property damage and physical injury caused by or to you, a member of your family or a guest while living in your home. The lease requires proof of insurance coverage meeting the minimum requirements with North Haven Communities named as an interested party at time of move-in. 

If you fail to obtain and maintain liability insurance as required by your lease, you will be in violation of your obligation under the lease. For more information, click here.

Provide Feedback

Tell Us How We're Doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Tenant Bill of Rights / Tenant Responsibilities

Click here to view a copy of the Tenant Bill of Rights.
Click here to view a copy of the Tenant Responsibilities.

Dispute Resolution Process

What is the process to escalate a concern related to my home or community?

Informal Dispute Resolution Process – All Residents
North Haven Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.

Click here to view the Department of The Army Memorandum CPM 600-24, Subject: Command Policy Memorandum – U.S. Army Materiel Command (AMC) Universal Lease and Dispute Resolution Policy Guidance for Privatized Military Housing. This memo outlines the detailed process for Army locations.

We are committed to providing an exceptional resident experience while you call North Haven Communities home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.