Resident Resources

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Community Guidelines & Resources

Where Can I Find the Rules and Regulations for My Community?

The Tenant Guide outlines the community guidelines for North Haven Communities.

How Do I Contact My Community Office?

Community Office
954B Denali Loop
Fort Greely, AK
Tel 907-869-3032
Select 3

Are pets allowed?

Yes, we gladly welcome four-legged family members at North Haven Communities! Please refer to the Pet Addendum or Section 4 of the Tenant Guide for more information about our pet policy and restricted breeds. There is a limit of two pets per household.

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety.
Click Here to watch the video

Am I allowed to run a business from my home?

Please contact your North Haven Community Office and the Garrison’s Legal Office to determine the procedures on receiving approval for commercial enterprises. Home-based businesses must be in compliance with AR 210-7, AR210-50. NHC’s Tenant Guide will provide general information in Section 2.14 Commercial Enterprises Policy.

Are guests allowed to stay with me?

The service member is responsible for his or her guests, family members, and any other persons related to or affiliated with the household. Residents must fill out a Guest Registration Form for all guests staying more than seven days, but less than 29 days. No guest or visitor may stay in the home for more than 30 days without the expressed written consent of North Haven Communities.

I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?

When residents are planning to be away from their home for more than seven days, they must notify their community center in advance by completing an “I’ll Be Back” form and include a local emergency contact.

What is the process to escalate a concern related to my home or community?

North Haven Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns.

Maintenance

How Do I Report a Maintenance Issue?

If you’re experiencing a maintenance issue in your home, please call the maintenance office at 907-869-3032 , select option 1, then follow the prompts. If you have a Permission to Enter form on file, you can submit an Online Maintenance Request.

Home Alterations

How Do I Submit Requests to Alter My Home?

North Haven Communities allows limited modifications within the homes.

 

North Haven Communities allows limited modifications within the homes.
For information on approved colors for paint modifications, review our Paint Policy (effective date 6/3/2020) and Section 6.9 Painting in the Tenant Guide. If you want to install a fence, residents need to contact their Community Manager and complete the application process. For other modification requests, please complete and submit a Home Improvement Request Form to your community office.

Refuse, Recycle & Landscaping

When can I expect the trash to be picked up?

Trash is picked up every Friday.

When is the grass cut?

Grass is cut on Mondays, Wednesdays, and Fridays.

Departing Residents

I'm moving. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Common Questions

Is Renter’s Insurance Mandatory?

Although it's not required, we highly encourage residents to have personal renter's insurance. For a list of insurance providers, click here.

Provide Feedback

Tell Us How We're Doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through Insite™ surveys help us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

 

Please follow the appropriate links referencing the type of service you’ve most recently experienced.

Leasing Experience
You’re looking for a home, we would love to hear how we can help.

 

Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.

 

Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.

 

Resident Experience Survey
We’re sorry you’re leaving us! We would love to hear about your experience living with us.

 

General Feedback
Thank you for being a valued resident in North Haven Communities. Now that you have had some time to get to know us, tell us about your experiences.

Resident Bill of Rights

Resident Bill of Rights

Click here to view a copy of the Resident Bill of Rights.