Coronavirus (COVID-19) Resident Updates
At North Haven Communities, our number one priority is always to provide safe and healthy homes, communities, and workplaces. This commitment is increasingly vital in the face of growing novel coronavirus (COVID-19) concerns.

We are committed to working in collaboration with our military partners to enhance and coordinate communications and provide factual and transparent information to our residents. 

Resident Update - 5/11/20
 
Dear Valued Residents,

North Haven Communities continues to monitor COVID-19 very closely. Thankfully, we are beginning to see some positive news that the impact of COVID-19 is stabilizing and/or receding in our immediate area. As such, the North Haven Communities team is working diligently on recovery plans to safely reinstate services and open community spaces as local circumstances allow.

We are following all federal, state, and local guidelines in addition to working in conjunction with installation leadership. At this point, we believe that we are ready to take the first steps towards more normal operations.

We are proud to have been able to continue providing essential-level services to our residents during these challenging times and appreciate your continued patience and understanding as we transition back to more normal operations.

The first two key steps as we transition back towards more normalized operations are:
  1. Community, leasing, and project offices will be open the week of May 18th with “by appointment only” status for in-person engagements.
  2. Beginning the week of May 18th, we will begin to re-integrate routine service orders (SOs) on non-quarantine homes into our maintenance schedules. We will start with Routine SOs previously submitted and currently on-file. We will call these residents starting the week of May 11th for service scheduling. We ask that you only call in critical routine work beginning the 18th. This will allow us to get caught up on the backlog of routine work. In the exercise of prudent caution and to protect both our team members and residents, we suspended the completion of routine SOs at the end of March. As a result, there are approximately 308 backlogged and deferred routine SOs. We anticipate having this backlog caught up by the end of May. please start to call in any additional routine work you may have been holding in your home beginning 1 June. Please note that emergency and urgent service orders continue to remain the priority for our maintenance team.

We will continue to complete only emergency and urgent service orders on homes under quarantine at this time.

The health and safety of our residents and employees is our top priority. Team members may be wearing additional personal protective equipment (PPE) and we ask that residents and team members adhere to social distancing guidelines as well as the CDC and DoD suggested use of face coverings during any in-person interaction.

As a reminder, the following guidance remains in place until further notice:
  • Residents are encouraged to use our website, Resident Portal app, telephone, and/or e-mail to contact our team
  • All public community spaces including playgrounds are temporarily closed but will be re-opened in phases and in alignment with local and installation guidelines.
  • Please continue to call in emergency and urgent service orders through the Maintenance Hotline so our team can safely address them in a timely manner.
  • Routine service orders can be called in or submitted through the Resident Portal. A North Haven Communities team member will contact you for scheduling.
  • Limited self-help items such as light bulbs are available for delivery upon request.

Thank you for your patience as we navigate this challenging situation and work to keep our community safe and healthy. 

Ron Johnson
Project Director


Trusted COVID-19 Resources Additional Resources and Prevention
Archive of COVID-19 Resident Updates: