Coronavirus (COVID-19) Resident Updates
At North Haven Communities, our number one priority is always to
provide safe and healthy homes, communities, and workplaces. This
commitment is increasingly vital in the face of growing novel
coronavirus (COVID-19) concerns. We are committed to working
in collaboration with our military partners to enhance and
coordinate communications and provide factual and transparent
information to our residents.
Resident Update - 3/25/20
Dear Valued Residents –
The following is an update to North Haven Communities operations resulting from COVID-19. Since our last communication with you, the following additional actions have been implemented to ensure the continued safety of both you and our team members.
• Response to routine service requests has been suspended in order to prioritize
life, health and safety-related requests in the emergency and urgent categories.
Technicians may wear additional Personal Protective Equipment (PPE) during
service visits. If a staff member is working in your home, residents are asked to
maintain the CDC social distance guidance of at least 6 feet
• All offices are operating via appointment only. If you need anything, please
contact us via email, phone or through the resident portal. We encourage
residents to use the resident portal for online rent payments, access to
community forms and resources, and to submit or check the status of work
orders. We have procedures in place to operate virtually where necessary.
• Emergency service requests will be responded to in all homes regardless of
quarantine status and handled as the first priority.
• Urgent service requests will be responded to in all homes regardless of
quarantine status and handled as the second priority.
• Quarantine-level PPE will be utilized by maintenance staff for quarantined
homes.
• You may experience delays in your normal landscape, pest control and trash
services schedules.
• Self-help items are available for delivery to your door upon request.
We understand many have received notice of suspended PCS orders that may extend your stay with us even though you may have provided notice to vacate. If you need to extend your stay, please contact the management office via phone or email and we will gladly extend your move date. Our team will be reaching out regularly to check-in for any updates on pending moves. Please contact your community office for assistance with any changes.
As the situation continues to evolve, our communities may implement additional
preventative measures and service modifications. Any changes will be made in
coordination with installation leadership and will be promptly communicated to residents.
Please rely on accurate, reliable information about COVID-19. The state and local departments of health in your area are the best source of up-to-date and relevant information and resources.
• Centers for Disease Control: Prevention & Treatment
https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html
Thank you for your patience as we navigate this challenging situation and work to keep your community safe and healthy.
Ron Johnson,
Project Director
Trusted COVID-19 Resources
Archive of COVID-19 Resident Updates:
Resident Update - 3/25/20
Dear Valued Residents –
The following is an update to North Haven Communities operations resulting from COVID-19. Since our last communication with you, the following additional actions have been implemented to ensure the continued safety of both you and our team members.
• Response to routine service requests has been suspended in order to prioritize
life, health and safety-related requests in the emergency and urgent categories.
Technicians may wear additional Personal Protective Equipment (PPE) during
service visits. If a staff member is working in your home, residents are asked to
maintain the CDC social distance guidance of at least 6 feet
• All offices are operating via appointment only. If you need anything, please
contact us via email, phone or through the resident portal. We encourage
residents to use the resident portal for online rent payments, access to
community forms and resources, and to submit or check the status of work
orders. We have procedures in place to operate virtually where necessary.
• Emergency service requests will be responded to in all homes regardless of
quarantine status and handled as the first priority.
• Urgent service requests will be responded to in all homes regardless of
quarantine status and handled as the second priority.
• Quarantine-level PPE will be utilized by maintenance staff for quarantined
homes.
• You may experience delays in your normal landscape, pest control and trash
services schedules.
• Self-help items are available for delivery to your door upon request.
We understand many have received notice of suspended PCS orders that may extend your stay with us even though you may have provided notice to vacate. If you need to extend your stay, please contact the management office via phone or email and we will gladly extend your move date. Our team will be reaching out regularly to check-in for any updates on pending moves. Please contact your community office for assistance with any changes.
As the situation continues to evolve, our communities may implement additional
preventative measures and service modifications. Any changes will be made in
coordination with installation leadership and will be promptly communicated to residents.
Please rely on accurate, reliable information about COVID-19. The state and local departments of health in your area are the best source of up-to-date and relevant information and resources.
• Centers for Disease Control: Prevention & Treatment
https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html
Thank you for your patience as we navigate this challenging situation and work to keep your community safe and healthy.
Ron Johnson,
Project Director
Trusted COVID-19 Resources
- Centers for Disease Control: Prevention & Treatment
- Fort Greely Installation website
- Directory of Local Health Departments
- 6 Steps to Prevent COVID-19 (Video)
- COVID-19 Fact Sheet
- Stop the Spread of Germs
- COVID-19 Symptoms
- Steps to Help Prevent the Spread if You are Sick
- Social Distancing, Quarantine, and Isolation - Know Your Situation
Archive of COVID-19 Resident Updates:
